As a Snapper, you’ll receive ratings that help you track your performance on the platform. For more information on what are the best practices to perform the role of a Snapper in our platform, please read the Snapper’s Operating Manual carefully.

Ratings are calculated on a “rolling basis,” so, as you snap, ratings from past snaps will be replaced by ratings from more recent snaps. Seekers rate their chores and their Snapper only after chores are finalized (regardless of completion status).

Ratings determine if you’re eligible to snap, and can also help you qualify for special programs and incentives. 

To help make ratings more fair, we remove any Seeker Ratings you receive that are below 5 stars in these situations: 

• Long wait times at businesses (>10 minutes)
• Missing or incorrect items when bags are sealed (as a reminder, Seekers request that you do not open any sealed bags you receive)
• When the snap is late due to multiple batched chores (3 or more)
• Extreme weather conditions (e.g., snowstorm)
• Uniquely challenging situations related to protests (at this time, including Seeker Rating, Acceptance and Completion Rate)
• System or app wide outages (including Acceptance and Completion Rate)

These adjustments happen automatically. Thank you for your continued efforts to serve seekers on the ChoreSnap platform.

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Seeker Rating

Overall Seeker rating is a score from 1-5, calculated from the 100 most recent ratings submitted by Seekers on their chore experience. This is called a rolling average, because new scores replace old scores, allowing Snappers to improve their rating by “flushing out” older lower scores with newer higher scores as they become more experienced. This means that even if you drop below a perfect 5.0, you can get back up to 5.0 if you continue to earn enough perfect scores. 

FAQs: 

Q: Why doesn’t my overall rating go up even when I complete a great snap? 

A: Some Seekers don’t leave ratings at all, even if their chore was completed in a timely and safe manner. Note that Seekers can choose to leave a rating later on, so you may see your overall rating change down the line. 

Assuming a Snapper has received at least 100 ratings, every additional new rating will bump out the oldest rating. If the latest rating is a 5 but the oldest rating was also a 5, then your overall average will not change. However, if the latest rating is a 5 and the oldest rating was a 3, then you will see your average increase. Conversely, if the latest rating is a 3 but the oldest rating was a 5, then the average will decrease. The best way to replace bad ratings with good ratings is to complete more high-quality snaps. 

Q: What if the Seeker doesn’t leave a rating? 

A: Your Seeker rating does not include snaps in which the Seeker did not leave a rating. Therefore if you've received 100 ratings so far, and your next snap does not receive a rating from the Seeker, your rating will remain the same.

Q: I didn’t do any snaps recently but my rating changed? 

A: Seekers may not always immediately leave a rating, so there may be times when your Seeker rating changes well after the chore has been completed. This will likely be why you see your Seeker rating change even if you have not made any snaps.

Q: What is the minimum Seeker rating required? 

A: Snappers may be deactivated from the ChoreSnap platform if they have a Seeker rating below 4.2.

Q: How do I improve my average Seeker rating?

A: We can share a number of tips that could help you improve your rating, but do work best for you. We encourage you to test different things to see what fits you. 

Here are a few tips that we’ve seen high-quality Snappers use to maintain a high Seeker Rating:

• Ask businesses to confirm all order items are included but do not open sealed bags
• Do a high-quality job with all the chores you’re snapping
• Note and follow the pickup and delivery instructions for chores
• Keep the Seeker updated! Seekers always appreciate a heads up when you’re running a few minutes late or if any clarification is needed for the chore.
   

Completion Rate

Your completion rate is the percent of snaps complete out of the 100 most recent snap opportunities you accept. You can increase your completion rate by making sure every chore you accept is completed. It is also a rolling average, which means it may take a few opportunities before you see an increase in your average.

Once you have passed 100 lifetime snaps, each additional opportunity will only have a 1% impact on your average. 

Example: A Snapper has completed 500 chores and has a completion rate of 90%. If their car breaks down on their next snap and they have to unassign, their completion rate will only decrease by 1%, down to 89%.  

FAQs: 

Q: What if the Seeker cancels the chore?

A: Chores canceled by a Seeker are counted as completed snaps for purposes of your completion rate. Your completion rate decreases only if you unassign yourself from an accepted chore, or if you call in to Support to request unassignment from an accepted chore. 

Q: What if I have an emergency and can’t complete a chore? 

A: We understand that things happen -- your car dies or you have a family situation. That’s why you only need to maintain a minimum completion rate of 80% in order to keep your account on the platform. If you have an emergency during a snap and need to report it, contact Support.

Q: What is the minimum completion rate required? 

A: You are required to complete 80% of the chores you accept to remain on the platform. If you are approaching the lower completion rate limit, you will receive a text message that says “Your Completion Rate must be above 80% to remain active as a Snapper.” 

Q: Will my ratings be affected if I unassign from a chore?

A: Unassigning from a chore affects a Snapper’s Completion Rate, you will receive a notification on your app when you accept a chore but later unassign from it. It will also notify you that completion rates below 80% could result in account deactivation.

Q: If I am unassigned by support, will it affect my completion rating?

A: Yes, if you unassign yourself from an accepted chore, either via self-help or by contacting support, your Completion Rate will be affected.

Acceptance Rate

Acceptance Rate is the percent of chores you accepted out of the 100 most recent chore opportunities you receive. You can raise your acceptance rate by consistently accepting chore opportunities that are assigned to you. It is also a rolling average, which means it may take a few opportunities before you see an increase in your average. 

There is no minimum requirement for acceptance rate, but consistently declining chore opportunities negatively impacts the experience for other Snappers (who will have less time to complete the chore) and the Seeker (who is more likely to get their chore fulfilled late). 

FAQs:

Q: I am accepting chores but why isn't my Acceptance Rate going up? 

A: Acceptance Rate is calculated from only the last 100 chore opportunities. This means that it can take several accepted chores before you see an improvement, because every additional new opportunity will bump out only the oldest opportunity. So that means if you accepted the most recent opportunity but also had accepted the oldest opportunity within your last 100, then your overall average will not change. However, if the oldest opportunity has been declined, then that will result in an increase in your score. The best way to bump out declined chores from your score is to consistently accept opportunities. 

Q: If I let the timer run out, does it still count as declining?

A: If the timer runs out it will count as declining a chore and will be  reflected in your Acceptance Rate. Remember that you can pause yourself from snapping chores if you are unable to accept opportunities.

Q: Does declining a chore affect my ratings?

A: Snappers can always decline a chore opportunity. You will see a notification appear if you decline a chore assignment giving you a heads up that your acceptance rate may drop. 

On-time/Early Rate 

Your on-time/early rate is a percentage based on the number of chores you have completed by the estimated delivery time (or 5 minutes past), calculated out of the last 100 chores accepted.

While there is currently no minimum requirement for on-time/early rate, Snappers are responsible for making sure that chores they choose to accept are completed on time. In agreeing to the Independent Contractor Agreement Snappers agree to “complete chores to Seekers in a safe and timely fashion.“

Therefore, regardless of their overall On-time/Early rate, Snappers who arrive at pick-up or delivery locations significantly after the estimated pick up or drop off times will be eligible for deactivation of their account for violating the terms of their ICA.