Last Updated: August 4, 2023

I. Introduction

When you use ChoreSnap, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
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II. Overview

A. Scope

This notice applies to users of ChoreSnap’s services anywhere in the world, including users of ChoreSnap’s apps, websites, features, or other services.

This notice describes how ChoreSnap collects and uses data. This notice applies to all ChoreSnap users globally. This notice specifically applies to:

• Seekers: individuals who request or receive fulfillment of a chore and related services via their ChoreSnap account.
• Snappers: individuals who provide fulfillment of a chore and related services to seekers individually or through third party companies.
• Guest Users: individuals who receive chore fulfillment services ordered by other ChoreSnap account owners, including those who receive services arranged by friends, family members or other individual account owners.

This notice also governs ChoreSnap’s other collections of data in connection with its services. For example, we may collect the contact information of owners or employees of merchants on the ChoreSnap platforms; the contact information of individuals that manage and use accounts owned by enterprise customers; or data of individuals who start but do not complete their applications to be snappers or delivery persons.

All those subject to this notice are referred to as “users” in this notice.

Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. In addition, please note the following:

For users in the United States: Information regarding ChoreSnap’s privacy practices required under U.S. state privacy laws, including the California Consumer Privacy Act, is available below:

Laws in California and other states give users in the state the right to opt out of the “sale” or “sharing” of their personal information. “Sale” refers to the disclosure of personal information to a third party in exchange for money or other value. “Share” refers to the disclosure of personal information to a third party for purposes of targeted advertising.

ChoreSnap discloses user personal information to third parties to enable personalised advertising on apps, websites or other properties owned by ChoreSnap or other companies. Such disclosures may be considered “sales” or “sharing” of personal information under the laws described above. Users in the United States may opt out of these by sending an email to privacy@choresnap.io.

If you opt out, ChoreSnap will not disclose your personal information to third parties for purposes of targeted advertising.

B. Data controller and transfer

ChoreSnap Inc is the data controller for the data collected in connection with use of ChoreSnap’s services.

ChoreSnap operates, and processes personal data, globally; wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home country or elsewhere.

This means that we may transfer personal data to countries other than your home country in order to provide our services in a different country at your request. We may also transfer personal data to another country if that is necessary to respond to a customer support request that you submitted outside your region. And chores histories may be accessed by users in another country after they have left the country where services were rendered. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another country.

We do so in order to fulfill our agreements with all of our users, or based on users’ instructions or prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.

We may also transfer data to other countries in order to respond to a request for personal data from a law enforcement agency. 

For your convenience, the exercise of your data protection rights can be directed to ChoreSnap via any of the designated channels mentioned above, and will be handled centrally on behalf of the relevant controller. Questions, comments, and complaints about ChoreSnap’s data practices can be submitted to privacy@choresnap.io. 
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III. Data collections and uses

A. The data we collect

ChoreSnap collects data: 

• provided by users to ChoreSnap, such as during account creation
• created during use of our services, such as location, app usage, and device data
• from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

ChoreSnap collects the following data:

1. Data provided by users. This includes:

• User profile information: We collect data when users create or update their ChoreSnap accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using ChoreSnap apps. 
• Background check information (snappers and delivery persons): This includes information submitted during the Snapper/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on ChoreSnap’s behalf.
• Identity verification photos: This includes photos of users (such as, selfies) and/or their government issued identifications (such as, driver’s license or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
• Demographic data: We may collect demographic data about users, such as birth date/age, gender or occupation. We may also collect demographic data, such as age group and household composition, through user surveys, and use this information to offer ChoreSnap products and services that are likely to be of interest to you. 

We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features or to display personalized ads for third party products or services. See the section titled “How we use personal data” below for more information.

• User content: We collect the data submitted by users when they contact ChoreSnap customer support (including via phone, chat or video conferencing tools), provide ratings or feedback for other users, merchants, or otherwise contact ChoreSnap. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with ChoreSnap. 

2. Data created during use of our services. This includes: 

Location data: We collect precise or approximate location data from users’ (including seekers; snappers’ and delivery persons’) mobile devices when the ChoreSnap app is running in the foreground (app open and on-screen) or background (app open but not on-screen).

ChoreSnap collects such data from the time a chore or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). 

Seekers, snappers and order recipients may use the ChoreSnap apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the ChoreSnap apps. 

In addition, precise location data collected from a snapper’s device during fulfillment of a chore is linked to the snapper’s account. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.

• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; order details (such as scope of the service or chore, address where the service or chore will be provided or fulfilled, date and time, requested pick-up and drop off addresses, distance traveled and items ordered); and payment transaction information (such as a merchant's name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
• Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
• Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
• Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through ChoreSnap’s apps. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.

3. Data from other sources. This include:

• users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
• ChoreSnap account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts.
• users or others providing information in connection with claims or disputes.
• ChoreSnap business partners through which users create or access their ChoreSnap account, such as payment providers, social media services, or apps or websites that use ChoreSnap’s APIs or whose APIs ChoreSnap uses. 
• ChoreSnap business partners in connection with debit or credit cards issued by a financial institution in partnership with ChoreSnap to the extent disclosed in the terms and conditions for the card.
• vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements. 
• insurance, vehicle, or financial services providers for snappers, drivers and/or delivery persons.
• publicly available sources.
• marketing service providers or data resellers whose data ChoreSnap uses for marketing or research.
• law enforcement officials, public health officials, and other government authorities.

B. How we use personal data

ChoreSnap uses data to enable reliable and convenient chore fulfillment, delivery, and other products and services. We also use such data:

• to enhance the safety and security of our users and services
• for customer support  
• for research and development  
• to enable communications between users 
• for marketing and advertising
• to send non-marketing communications to users
• in connection with legal proceedings

We use the data we collect:

1. To provide our services. ChoreSnap uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

• create/update accounts.
• enable chores fulfillment, delivery and other services/features, such as: 

• using location data to navigate order pick-ups and order drop-offs, calculate ETAs, and track the progress of chores or deliveries. 
• features that involve data sharing, such as sharing snapper’s first name and other information with seekers to facilitate fulfillment of chores, user profile and chore details for ETA sharing, and user ratings and compliments. 
• match available snappers and delivery persons to users requesting services. Users can be matched based on availability, location/proximity, user settings/preferences and other factors such as likelihood to accept a chore based on their past behavior or preferences.  

• process payments.
• personalize users’ accounts. For example, we may present order recipients with personalized recommendations based on their prior orders.
• facilitate insurance, vehicle, invoicing, or financing solutions.
• provide users with chore or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

ChoreSnap performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or on the grounds that they are necessary for purposes of ChoreSnap’s and its users’ legitimate interests.

2. Safety and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:

• verifying users' identity and eligibility to provide fulfillment services or deliveries, including through reviews of background checks, to help prevent use of our services by unsafe snappers.

In certain regions, this includes ChoreSnap’s Real-Time ID Check feature, which prompts snappers and delivery persons to share a selfie before going online to help ensure that the snapper or delivery person using the app matches the ChoreSnap account we have on file. We may also use this feature for other verification purposes such as verifying change of bank account information or regaining account access.

In addition, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs to prevent identity-borrowing or use of our services by unauthorized Snappers or delivery people.

We may also use selfies to verify that users are wearing masks, helmets or other safety gear through the use of object verification technology.

Order recipients may be required to provide their age and an image of their government issued identification to verify their eligibility to order and receive certain chores. 

• using data from snappers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
• using snappers location information, and communications between snappers and seekers, to identify cancellation fees earned or induced through fraud. For example, if we determine that a snapper is delaying the fulfillment of a chore in order to induce a cancellation, we will not charge the seeker a cancellation fee and will adjust the amounts paid to the snapper to omit such a fee. 
• using device, location, user profile, usage, and other data to prevent, detect, and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized snappers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts. In some cases, such as when a user is determined to be abusing ChoreSnap’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation. To object to such a deactivation, please contact ChoreSnap customer support.
• using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines. To object to such a deactivation, please contact ChoreSnap customer support.
• using snapper data (such as past chores information and reported incident rates) and seekers data (such as past chores information, cancellation and reported incident rates, account information, ratings information, and current location) to predict and help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating).
• sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while in the process of fulfilling a chore.

• ChoreSnap performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of ChoreSnap, our users and members of the general public.

3. Customer support. ChoreSnap uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

ChoreSnap performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of ChoreSnap’s legitimate interest in monitoring and improving its customer support services.

4. Research and development. We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features. 

ChoreSnap performs the above activities on the grounds that they are necessary for purposes of ChoreSnap’s legitimate interests in improving and developing new services and features.

5. Enabling communications between users. For example, a snapper may message or call a seeker to confirm a location, a seeker may call a snapper, or delivery person may contact an order recipient with information about their order.

ChoreSnap performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.

6. Marketing and Advertising. ChoreSnap uses data (other than Guest Users’ data) to market its services, and those of ChoreSnap partners. This may include:

• Sending emails, text messages, push notification, and in-app messages or other communications marketing or advertising ChoreSnap products, services, features, offers, promotions, sweepstakes, news and events. 

This may include using location and order history, device data and usage data to send marketing communications that are personalized based on users’ observed or inferred interests and characteristics. For example, we may send push notifications suggesting a user’s favorite snappers or merchants, or in-app messages offering discounts or promo for products or merchants similar to those a user has previously ordered. 

• Displaying ChoreSnap advertising on third party apps or websites. This includes using location and order history, device data and usage data, and sharing hashed email addresses and device or user identifiers with advertising partners (such as Facebook and TikTok), to personalize such ads to users’ interests.
• Displaying third party advertising in ChoreSnap’s apps or in connection with our services. 

This includes ads for merchants that are available on ChoreSnap’s apps. These ads include recommendations that are personalized based on users’ location and order histories.

This also includes ads for other third party products or services that are personalized based on users’ observed or inferred interests and characteristics, which we determine using data such as approximate location, order history, usage data, demographic data (which may include inferred gender), and device or user identifiers. 

This also includes ads that are personalized based on data about the current delivery request, including time of request and services requested.

• Measuring the effectiveness of ChoreSnap’s ads, and of third party ads displayed in ChoreSnap’s apps or in connection with our services.

ChoreSnap performs the above activities on the grounds that they are necessary for purposes of ChoreSnap’s legitimate interests in informing users about ChoreSnap services and features or those offered by ChoreSnap partners. 

7. Non-marketing communications. ChoreSnap may use data to send surveys and other communications that are not for the purpose of marketing the services or products of ChoreSnap or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, ChoreSnap has notified some users by email of ballot measures or pending legislation relating to ChoreSnap’s services in those users’ areas.

ChoreSnap performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of ChoreSnap’s and its users’ legitimate interests in informing users about events that may have an impact on their use of ChoreSnap services.

8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of ChoreSnap’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

ChoreSnap performs the above activities on the grounds that they are necessary for purposes of ChoreSnap’s legitimate interests in investigating and responding to claims and disputes relating to use of ChoreSnap’s services and features, and/or necessary for compliance with applicable legal requirements.

C. Cookies and third-party technologies

ChoreSnap and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. ChoreSnap uses cookies and similar technologies for purposes such as:

• authenticating users
• remembering user preferences and settings
• determining the popularity of content
• delivering and measuring the effectiveness of advertising campaigns
• analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

D. Data sharing and disclosure

Some of ChoreSnap’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

ChoreSnap may share data:

1. With other users

This includes sharing:

• seekers’ first name, rating, and locations with snappers.
• order recipients’ first name, delivery address, and order information with the snapper or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the snapper, merchant and, for order deliveries, the delivery person.
• for snappers and delivery persons, we may share data with the seeker(s), order recipient(s) and merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of chores; period of time since they signed up to be a snapper or delivery person; contact information; and snapper or delivery person profile, including compliments and other feedback submitted by past users. 

• We also provide seekers and order recipients with receipts containing information such as a breakdown of amounts charged, snapper or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.
• for those who participate in ChoreSnap’s referral program, we share certain data of referred users, such as chore count, with the user who referred them, to the extent relevant to determining the referral bonus.

2. At the user’s request

This includes sharing data with:

• Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
• ChoreSnap business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, ChoreSnap may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other ChoreSnap business partners and their users in connection with promotions, contests, or specialized services.
• Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.  

3. With the general public 

Questions or comments from users submitted through public forums such as ChoreSnap blogs and ChoreSnap social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

4. With the ChoreSnap account owner

If a user receives services through an account owned by another party, we may share their order information, including location data, with the owner of that account. 

In addition, if a user creates an account using an email address affiliated with ChoreSnap for business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense orders to that ChoreSnap for business account. 

5. With ChoreSnap service providers and business partners

These include:

• payment processors and facilitators
• background check and identity verification providers
• cloud storage providers
• Google, in connection with the use of Google Maps in ChoreSnap’s apps (see Google’s privacy policy for information on their collection and use of data)
• social media companies, including Facebook and TikTok, in connection with ChoreSnap’s use of their tools in ChoreSnap’s apps and websites (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data) 
• marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness

This includes advertising intermediaries, such as Google, that enable ChoreSnap to display and measure the effectiveness of personalized ads for third party products that are displayed in ChoreSnap’s apps. We share data such as advertising or device identifier, hashed email address, approximate location, and current trip or order information, and the intermediaries use this data to provide their services and such other purposes are disclosed in their privacy notices. Users may opt out from ad personalization in the ChoreSnap app here and in the ChoreSnap Eats app here. For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of personal data, please see their privacy notices linked above.

• research partners, including those performing surveys or research projects in partnership with ChoreSnap or on ChoreSnap’s behalf
• vendors that assist ChoreSnap to enhance the safety and security of ChoreSnap apps and services
• consultants, lawyers, accountants, and other professional service providers
• insurance and financing partners

6. For legal reasons or in the event of a dispute

ChoreSnap may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. 

This includes sharing data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect ChoreSnap’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.

This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

7. With consent

ChoreSnap may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

ChoreSnap retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations.

ChoreSnap retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

The length for which ChoreSnap retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

For example, we retain data:

• for the life of users’ accounts if such data is necessary to provide our services. E.g., user profile information and credentials.
• for defined periods as necessary for purposes of safety or fraud prevention.
• after requests for account deletion if necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute).

Users may request deletion of their accounts at any time. ChoreSnap may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Following an account deletion request, ChoreSnap deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to snappers and delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request.
 

IV. Choice and transparency

ChoreSnap enables users to access and/or control data that ChoreSnap collects, including through: 

• privacy settings
• device permissions
• in-app ratings pages
• marketing choices 

ChoreSnap also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that ChoreSnap restrict its processing of user data.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

C. In-app ratings pages

After completion of every chore, snappers and seekers are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, seekers ratings are available to snappers from whom they request chores, and snapper ratings are available to their seekers. 

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for snappers and seekers. 

D. Marketing and advertising choices

ChoreSnap provides users with the following choices regarding how their data is used for purposes of marketing and advertising:

• Personalized marketing communications from ChoreSnap: Users may choose here whether ChoreSnap may use their data to send personalized communications (such as, emails, push notifications, and in-app messages) about ChoreSnap products and services. Users may also choose here whether to receive any marketing emails or push notifications from ChoreSnap.
• ChoreSnap ads: Users may choose here whether their data is used and shared with advertising partners to deliver personalized ads about ChoreSnap products and services on third party apps and websites, or to measure the effectiveness of such ads.
• Restaurant and merchant ads: Users may choose here whether ChoreSnap may use their order and search history to display personalized ads for merchants that are available on ChoreSnap App.
• Third party ads: Users may choose here whether ChoreSnap may use their data to display ads for third party products or services that are personalized based on users’ observed or inferred interests and characteristics.
• Cookies and related technologies: For information on how to control ChoreSnap’s use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie Notice.

E. User data requests

ChoreSnap provides users with a variety of ways to learn about, control, and submit questions and comments about ChoreSnap’s handling of their data.

• Accessing data: Users can access data including their profile data and order history through the ChoreSnap apps or via ChoreSnap’s website. Users can also request access to their data.
• Data portability: Users can request a copy of their data by emailing privacy@choresnap.io.
• Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in ChoreSnap’s apps. Users may also request to update or correct their data. 
• Deleting data: Users may request deletion of their account at any time through ChoreSnap’s website, or by emailing contact@choresnap.io.
• Objections, restrictions, and complaints: Users may request that we stop using all or some of their data, or that we limit our use of their data. This includes objecting to our use of data that is based on ChoreSnap’s legitimate interests. ChoreSnap may continue to process data after such objection or request to the extent required or permitted by law. 

• In addition, depending on their location, Users may have the right to file a complaint relating to ChoreSnap’s handling of their data with the data protection authority in their country. 
• Appeal: Users that reside in the U.S. may request a review of our decision in the event ChoreSnap cannot meet or denies a User’s data request.
   

V. Updates to this notice

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the ChoreSnap apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

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